Patient Billing Information

Missouri Delta Medical Center is dedicated to providing quality, accessible healthcare to everyone. Our policy is to provide services without regard to race, color, religion, sex, national origin, age and handicap. Missouri Delta will provide uncompensated services for those patients who have emergency conditions and/or can demonstrate that they do not have adequate financial resources to pay for the care.

Federal and state laws require all hospitals to seek payment for care provided. This means unpaid bills can ultimately be turned over to a collection agency, which can affect credit status. Therefore, it is important to contact Patient Accounts if you think you may experience a problem with paying your bill. We treat all questions and personal information with confidentiality and courtesy.

Our Billing and Follow-up Policy is available for review.

You may get more than one bill for services you receive from Missouri Delta. Bills may come from any of the following:

  • Consulting physician(s)
  • Radiologists
  • Pathologists
  • Anesthesiologists
  • Specialists

Payment Options

The following payment options apply to the charges on your hospital bill. For any physician bills, please contact the physician’s office regarding payment options.

  • Credit Cards: Visa, MasterCard, Discover
  • Financial Assistance for qualifying patients
  • Payment plan: Missouri Delta offers a payment plan that can be established prior to service, at the time of your service, or after receiving service.  Please discuss payment options during your admission process, or contact Financial Counseling for assistance after services have been rendered to establish your payment plan.
  • Self-Pay: Patients having no insurance are required to contact Financial Counseling prior to leaving the Hospital or before any routine outpatient services are performed.  You may qualify for discounted medical services.

Provider Based Billing

Provider Based Billing refers to the billing process for services rendered in a hospital department such as a physician office owned and operated by Missouri Delta Medical Center. This process takes place when the hospital owns space and employs physicians and other support personnel who are involved in patient care. Medicare and Medicaid have designated specific rules and requirements for Provider Based Billing which we follow.

Will the registration process be any different?

Medicare and Medicaid patients will complete the necessary documents during the normal registration process. This process will include the completion of a General Consent form. For Medicare patients, a Medicare Secondary Payer Questionnaire form will be completed and you will also receive an estimate of the out-of-pocket expenses for your office visit.

How does this affect the billing process?

Because care is provided in a location that is considered a department of the hospital, there is a difference in how the Medicare and Medicaid patient is billed. If you are a Medicare or Medicaid patient your bill will now be separated and you will receive a bill for the professional services and facility charges rendered by your provider at this location. You will receive a separate bill from the Hospital for all other charges related to your visit such as lab and/or x-ray. Although this will not have much effect on the total combined charge for services, Medicare beneficiaries are responsible for the co-insurance amount on each bill. These co-insurance amounts are determined by Medicare and are based on the services performed.  Some Medicare patients will be covered by their supplemental insurance and will not have to pay more out-of-pocket costs but Medicare patients without supplemental insurance will have to pay additional out-of-pocket costs related to the new Provider Based Billing structure.

Is this billing process new for Missouri Delta Medical Center?

No, this is simply an expansion of the billing model already in use for hospital-based services. For hospital-based services like Emergency Department, Therapy Services, Laboratory, and Operating Room procedures, Missouri Delta Medical Center has always billed separately for physician services and facility (technical) fees – one bill from the hospital and separate bill from the physician. As we convert physician office locations to hospital-based departments under Provider-Based status, the billing methods currently used for all other hospital-based services will expand to these outpatient services. Depending on each patient’s specific insurance benefits, deductible, co-insurance and co-payments may be applied for provider- based services.

What if I am confused about the bills I receive in the mail?

If you have any questions about your bills, call our Customer Service for clarification of how this might impact you directly at (573) 472–6059 or (573) 472-7144 (8:00am – 4:30pm)

Will there be a change in how patients receive care?

No. Patients will continue to receive excellent quality care with their physician and scheduling appointments and tests will be handled as they always have been in the past. However, there is a change in how Missouri Delta Medical Center will bill your insurance carrier for these services.

Does this mean patients will pay more for services?

Some patients may be covered by their supplemental insurance and will not have to pay more out-of-pocket; Medicare patients without supplemental insurance may have to pay a small amount. Depending on specific insurance benefits, additional out-of-pocket expenses may be incurred by Provider Based Billing. Depending on their particular insurance coverage, it is possible benefits may differ for certain outpatient services and procedures at provider-based/hospital outpatient locations. Depending on each patient’s specific insurance benefits, deductible, co-insurance and co-payments may be applied for provider-based services.

What can patients do if they are having difficulty paying for healthcare services?

Missouri Delta Medical Center offers discounting and charity policies to help qualified patients. Further details are available by calling Missouri Delta Financial Counseling Services at (573) 472–6059 or (573) 472-7144 (8:00 a.m. to 4:30 p.m.).